Tuesday, 24 Mar, 2020
Dear Valued Customer,
We hope you're keeping well and safe!
In response to Government advice, we are now taking further steps to help ensure the safety of our staff and customers at this difficult time. For the last couple of weeks, we have begun to follow guidelines on increased personal hygiene for staff and workplace cleaning and now have begun to implement some additional safeguards:
• We have now relocated as many office staff as possible to work from home including our Customer Service, Buying, IT and Accounts Teams. This means we no longer have access to our phone lines until further notice and therefore, for any queries or assistance please contact us via email at [email protected]
• Our Warehouse is still open for receiving stock and dispatching all orders as normal and will continue to do so unless there are any changes made to the postal and courier services. Our Warehouse Team are working extremely hard to meet all customer delivery expectations and most customers will not notice any change in the high level of service you have come to expect from Kings Seeds. Due to the current COVID -19 situation and the level of increased orders, we are experiencing some despatch delays, so your order may not be despatched for at least 5 to 10 working days.
Many thanks to all our valued customers, we really appreciate your patience as we do everything we can to continue supplying you everything you need to keep on growing from seed whilst we get through this together.